---
canonical: "https://www.softatlas.io/invoca/products/presense"
name: "PreSense"
provider: "Invoca"
category: "Customer Experience / Conversational AI / Conversational Routing"
review_count: 0
ai_powered: false
website: "https://www.invoca.com/platform/presense"
updated: "2026-07-20"
---

# PreSense

By [Invoca](/invoca.md)

Use digital data to route callers and arm agents with insights to convert them effectively.

## Features
- Route callers using digital journey data
- Provide agents with pre-call insights
- Prioritize and route callers based on intent and value
- Reduce call transfers and customer frustration
- Enable personalized customer-agent interactions
- Integrate with CRM, CCaaS, and marketing apps
- Use AI to unlock actionable insights from conversations
- Boost agent efficiency and call conversion rates

## Built for
MARKETERS, CUSTOMER_SUPPORT, SALES, OPERATIONS

Source: https://www.softatlas.io/invoca/products/presense