Call Analytics
No reviews yetProvides advanced analytics to monitor real-time performance of agents with meaningful metrics.
Business Intelligence PlatformsKPI Monitoring
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Features
Monitor real-time performance of agents with meaningful metrics
Analyze customer sentiment
Evaluate performance instantly with automatic call scoring
Highlight and revisit key moments from calls with moment analysis
Transcribe calls with AI-based summary and transcriptions
Boost agents' success rate with real-time AI-powered guidance
Ramp up and train agents rapidly with personalized AI coaching plans
Track and detect customer sentiment
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