---
canonical: "https://www.softatlas.io/justcall/products/call-analytics"
name: "Call Analytics"
provider: "JustCall"
category: "Data & Analytics / Business Intelligence / Business Intelligence Platforms"
review_count: 0
ai_powered: false
website: "https://justcall.io/product/call-analytics"
updated: "2026-07-30"
---

# Call Analytics

By [JustCall](/justcall.md)

Provides advanced analytics to monitor real-time performance of agents with meaningful metrics.

## Features
- Monitor real-time performance of agents with meaningful metrics
- Analyze customer sentiment
- Evaluate performance instantly with automatic call scoring
- Highlight and revisit key moments from calls with moment analysis
- Transcribe calls with AI-based summary and transcriptions
- Boost agents' success rate with real-time AI-powered guidance
- Ramp up and train agents rapidly with personalized AI coaching plans
- Track and detect customer sentiment

## Built for
SALES, CUSTOMER_SUPPORT, OPERATIONS

Source: https://www.softatlas.io/justcall/products/call-analytics