---
canonical: "https://www.softatlas.io/kayako/products/kay-ai-agent"
name: "Kay AI Agent"
provider: "Kayako"
category: "Customer Experience / Customer Support / AI Support Automation"
review_count: 0
ai_powered: true
website: "https://kayako.com/customer-support-ai"
updated: "2026-07-28"
---

# Kay AI Agent

By [Kayako](/kayako.md)

Kay is Kayako's AI support agent that integrates with existing help desks like Zendesk, Freshdesk, Intercom, or the Kayako helpdesk to automate ticket resolution, draft replies, and perform actions without requiring migration.

## Features
- Resolve tickets automatically using AI
- Provide 24/7 automated chat assistance
- Auto-classify and route tickets with AI ticket triage
- Suggest responses based on ticket context and knowledge base
- Learn continuously from resolved tickets to improve performance
- Summarize long ticket threads with one click
- Transcribe and summarize call recordings
- Respond instantly in over 100 languages

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/kayako/products/kay-ai-agent