Kayako Help Desk Platform
No reviews yetKayako's Help Desk Platform is a comprehensive customer support solution that integrates omnichannel inbox, automation, knowledge base, SLAs, analytics, and enterprise-grade security to streamline customer service operations.
Help Desk PlatformsOmnichannel Support DesksAI Support Automation
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Features
Unify every conversation in one intelligent inbox
Deliver precise answers using retrieval from your knowledge base and past cases
Publish articles, runbooks, and decision trees with approval workflows and version control
Model complex tickets with subtasks and parent/child relationships
Classify intent and topics with confidence scores
Access complete customer 360 view including profile, orders, devices, entitlements, and health scores
Design automation flows with triggers, conditions, actions, timeouts, and webhooks
Track volume, average handle time, first-contact resolution, CSAT/NPS, backlog depth, deflection rates, and SLA performance
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