---
canonical: "https://www.softatlas.io/kayako/products/kayako-help-desk-platform"
name: "Kayako Help Desk Platform"
provider: "Kayako"
category: "Customer Experience / Customer Support / Help Desk Platforms"
review_count: 0
ai_powered: true
website: "https://kayako.com/customer-support-software"
updated: "2026-07-28"
---

# Kayako Help Desk Platform

By [Kayako](/kayako.md)

Kayako's Help Desk Platform is a comprehensive customer support solution that integrates omnichannel inbox, automation, knowledge base, SLAs, analytics, and enterprise-grade security to streamline customer service operations.

## Features
- Unify every conversation in one intelligent inbox
- Deliver precise answers using retrieval from your knowledge base and past cases
- Publish articles, runbooks, and decision trees with approval workflows and version control
- Model complex tickets with subtasks and parent/child relationships
- Classify intent and topics with confidence scores
- Access complete customer 360 view including profile, orders, devices, entitlements, and health scores
- Design automation flows with triggers, conditions, actions, timeouts, and webhooks
- Track volume, average handle time, first-contact resolution, CSAT/NPS, backlog depth, deflection rates, and SLA performance

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/kayako/products/kayako-help-desk-platform