---
canonical: "https://www.softatlas.io/liveagent/products/liveagent-help-desk"
name: "LiveAgent Help Desk"
provider: "LiveAgent"
category: "Customer Experience / Customer Support / Help Desk Platforms"
review_count: 0
ai_powered: true
website: "https://www.liveagent.com/help-desk-software"
updated: "2026-07-28"
---

# LiveAgent Help Desk

By [LiveAgent](/liveagent.md)

LiveAgent Help Desk is an omnichannel customer service hub that integrates live chat, ticketing, and call center functionalities to streamline communication and enhance customer support.

## Features
- Automate ticket categorization and tagging
- Generate AI-powered draft replies for tickets
- Route tickets automatically to the appropriate department
- Filter and detect spam tickets automatically
- Provide live chat support with AI assistance
- Manage and route calls through an integrated call center
- Enable self-service options via a knowledge base
- Facilitate social media interactions within the platform

## Built for
CUSTOMER_SUPPORT, OPERATIONS, MARKETERS

Source: https://www.softatlas.io/liveagent/products/liveagent-help-desk