---
canonical: "https://www.softatlas.io/liveagent/products/liveagent-knowledge-base"
name: "LiveAgent Knowledge Base"
provider: "LiveAgent"
category: "Customer Experience / Customer Support / Knowledge Base Software"
review_count: 0
ai_powered: false
website: "https://www.liveagent.com/liveagent-knowledge-base-software"
updated: "2026-07-28"
---

# LiveAgent Knowledge Base

By [LiveAgent](/liveagent.md)

LiveAgent Knowledge Base provides self-service options by allowing businesses to create help articles and FAQs, reducing the support workload.

## Features
- Create and manage knowledge base articles
- Organize content into categories and forums
- Customize portal appearance with themes and templates
- Provide self-service options for customers
- Enable advanced search for quick information retrieval
- Integrate with live chat for direct customer interaction
- Allow feedback sharing with agents
- Support both internal and external knowledge bases

## Built for
CUSTOMER_SUPPORT, OPERATIONS, DEVELOPERS

Source: https://www.softatlas.io/liveagent/products/liveagent-knowledge-base