---
canonical: "https://www.softatlas.io/liveagent/products/liveagent-ticketing"
name: "LiveAgent Ticketing"
provider: "LiveAgent"
category: "Customer Experience / Customer Support / Help Desk Platforms"
review_count: 0
ai_powered: false
website: "https://www.liveagent.com/ticketing-software"
updated: "2026-07-28"
---

# LiveAgent Ticketing

By [LiveAgent](/liveagent.md)

LiveAgent Ticketing is an advanced system that automatically turns messages into tickets, allowing for efficient tracking and resolution of customer support requests.

## Features
- Automatically convert messages into tickets
- Draft replies using AI based on knowledge base and ticket history
- Auto-tag and categorize tickets by topic and intent
- Detect and filter spam before tickets reach agents
- Route tickets to the correct department automatically
- Provide 24/7 customer support
- Integrate with over 200 tools
- Offer live chat and video call support

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/liveagent/products/liveagent-ticketing