---
canonical: "https://www.softatlas.io/livechat/products/agenttrainer"
name: "AgentTrainer"
provider: "LiveChat"
category: "Customer Experience / Call Center / Contact Center / Quality Assurance Tools"
review_count: 0
ai_powered: false
website: "https://www.livechat.com/agent-trainer"
updated: "2026-06-19"
---

# AgentTrainer

By [LiveChat](/livechat.md)

AgentTrainer is a tool designed to enhance the performance of customer support agents by providing training and insights to improve their efficiency and service quality.

## Features
- Generate training from past conversations
- Automate quality evaluations
- Pull data from LiveChat API continuously
- Aggregate metrics in real time
- Generate interactive quizzes from chat history
- Run chat simulations inside LiveChat
- Define customizable evaluation frameworks
- Review chats and update rankings in real time

## Built for
CUSTOMER_SUPPORT, OPERATIONS, SALES

Source: https://www.softatlas.io/livechat/products/agenttrainer