---
canonical: "https://www.softatlas.io/livechat/products/chatbot"
name: "ChatBot"
provider: "LiveChat"
category: "Customer Experience / Conversational AI / AI Chatbots"
review_count: 0
ai_powered: false
website: "https://www.livechat.com/chatbot"
updated: "2026-06-19"
---

# ChatBot

By [LiveChat](/livechat.md)

ChatBot is a tool that automates customer service and sales by handling inquiries automatically, allowing live chat agents to focus on delivering exceptional experiences.

## Features
- Provide instant answers to common questions
- Capture, segment, and qualify leads automatically
- Engage visitors with personalized welcome messages
- Send product recommendations to increase engagement
- Transfer chats to live agents when necessary
- Track goals and measure chatbot performance
- Send chat transcripts to team by email
- Connect chatbot to other tools via API and integrations

## Built for
CUSTOMER_SUPPORT, SALES, MARKETERS

Source: https://www.softatlas.io/livechat/products/chatbot