---
canonical: "https://www.softatlas.io/liveperson/products/syntrix"
name: "Syntrix"
provider: "LivePerson"
category: "Customer Experience / Call Center / Contact Center / Quality Assurance Tools"
review_count: 0
ai_powered: true
website: "https://www.liveperson.com/syntrix"
updated: "2026-07-28"
---

# Syntrix

By [LivePerson](/liveperson.md)

Syntrix is a tool that evaluates AI agents, trains live agents, and ensures customer experience is continuously ready by simulating thousands of real customer interactions.

## Features
- Simulate customer interactions across channels
- Evaluate AI agent performance with scorecards and analytics
- Train live agents using synthetic customer personas
- Stress-test AI agents for edge cases and compliance
- Generate realistic customer scenarios for bot validation
- Identify and fix AI hallucinations and guardrails
- Review transcripts and metrics to identify training gaps
- Segment agent performance for precise coaching

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/liveperson/products/syntrix