---
canonical: "https://www.softatlas.io/matawan/products/service-quality"
name: "Service Quality"
provider: "Matawan"
category: "Customer Experience / Call Center / Contact Center / Quality Assurance Tools"
review_count: 0
ai_powered: false
website: "https://matawan-mobility.com/en/quality-of-service"
updated: "2026-07-13"
---

# Service Quality

By [Matawan](/matawan.md)

A platform designed to deliver the right information in the right format at the right time, improving the quality of service for public transit systems.

## Features
- Centralize all network infrastructure data
- Instantly generate passenger information
- Simplify the transmission of disruption messages
- Facilitate information sharing between operators, local authorities, service providers, and service users
- Update timetables and information boards with minimal clicks
- Enable real-time updates from field operators
- Generate communication for network disruptions
- Allow users to report information errors and faulty infrastructure

## Built for
OPERATIONS, CUSTOMER_SUPPORT, EXECUTIVES

Source: https://www.softatlas.io/matawan/products/service-quality