---
canonical: "https://www.softatlas.io/medallia/products/intelligent-callback"
name: "Intelligent Callback"
provider: "Medallia"
category: "Customer Experience / Customer Feedback & VoC / Feedback Collection Tools"
review_count: 0
ai_powered: false
website: "https://www.medallia.com/products/mindful"
updated: "2026-07-12"
---

# Intelligent Callback

By [Medallia](/medallia.md)

Intelligent Callback provides virtual hold and scheduling technology to improve customer service efficiency and satisfaction.

## Features
- Provide virtual hold for customers
- Enable scheduling of customer callbacks
- Integrate seamlessly with existing contact center systems
- Enhance customer service efficiency
- Improve customer satisfaction through reduced wait times

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/medallia/products/intelligent-callback