---
canonical: "https://www.softatlas.io/momentum-2/products/customer-retention-agent"
name: "Customer Retention Agent"
provider: "Momentum"
category: "Customer Experience / Customer Success Platforms / Customer Health Scoring"
review_count: 0
ai_powered: true
website: "https://www.momentum.io/customer-retention-agent"
updated: "2026-09-01"
---

# Customer Retention Agent

By [Momentum](/momentum-2.md)

The Customer Retention Agent captures churn, sentiment, and feedback proactively to help retain customers by automating post-call tasks and syncing data with Salesforce.

## Features
- Detect churn risk from customer interactions
- Automate post-call tasks and update Salesforce
- Capture and log customer feedback and sentiment
- Sync customer success notes with workflows
- Receive instant notifications of churn risk in Slack
- Create and save customer cases automatically
- Analyze deal data to surface insights
- Integrate with team tools to streamline processes

## Built for
CUSTOMER_SUPPORT, SALES, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/momentum-2/products/customer-retention-agent