---
canonical: "https://www.softatlas.io/netic/products/evaluate"
name: "Evaluate"
provider: "Netic"
category: "Customer Experience / Contact Center / Contact Center QA & Speech Analytics"
review_count: 0
ai_powered: true
website: "https://www.netic.ai/evaluate"
updated: "2026-10-20"
---

# Evaluate

By [Netic](/netic.md)

Evaluate offers intelligent call scoring for call centers, enhancing the ability to assess and improve customer interactions.

## Features
- Score every call handled by a human CSR
- Analyze call performance to identify coaching opportunities
- Align call scoring to custom business standards
- Provide actionable insights to improve booking rates
- Run autonomous outbound campaigns to reengage lost leads
- Identify leads lost due to poor call handling
- Break down performance by representative and focus area
- Flag calls that need further review

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/netic/products/evaluate