---
canonical: "https://www.softatlas.io/nextiva/products/contact-center"
name: "Contact Center"
provider: "Nextiva"
category: "Customer Experience / Call Center / Contact Center / Cloud Contact Centers"
review_count: 0
ai_powered: false
website: "https://www.nextiva.com/products/contact-center-solutions"
updated: "2026-07-28"
---

# Contact Center

By [Nextiva](/nextiva.md)

An omnichannel customer experience platform designed to manage and optimize customer interactions across various channels.

## Features
- Automate customer calls with AI Voice Agent
- Provide real-time agent guidance with Agent Assist
- Handle incoming calls 24/7 with AI Receptionist
- Manage all social channels with Social & Reviews
- Interact with website visitors through Live Chat
- Unify customer communications with a unified inbox
- Scale contact center operations with Workforce Management
- Generate insights and dashboards with Analytics & Reporting

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/nextiva/products/contact-center