---
canonical: "https://www.softatlas.io/nextiva/products/next-platform"
name: "NEXT Platform"
provider: "Nextiva"
category: "Customer Experience / Call Center / Contact Center / Cloud Contact Centers"
review_count: 0
ai_powered: true
website: "https://www.nextiva.com/products/next-platform"
updated: "2026-07-28"
---

# NEXT Platform

By [Nextiva](/nextiva.md)

A unified communications and customer experience solution that integrates voice, video, chat, email, and social media interactions into a single platform.

## Features
- Integrate voice, video, chat, email, and social media interactions into a single platform
- Automate customer calls with AI Voice Agent
- Provide real-time agent guidance with Agent Assist
- Handle incoming calls 24/7 with AI Receptionist
- Manage all social channels and reviews
- Conduct instant virtual meetings
- Offer a unified customer inbox for email
- Scale contact center operations with workforce management tools

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/nextiva/products/next-platform