---
canonical: "https://www.softatlas.io/nice/products/ai-virtual-agent-platform"
name: "AI Virtual Agent Platform"
provider: "NiCE"
category: "Customer Experience / Conversational AI / AI Customer Service Agents"
review_count: 0
ai_powered: true
website: "https://www.nice.com/ai-virtual-agent-platform"
updated: "2026-10-05"
---

# AI Virtual Agent Platform

By [NiCE](/nice.md)

A platform that enables the creation and deployment of AI-powered virtual agents to automate customer interactions and improve service efficiency.

## Features
- Automate customer interactions with AI-powered virtual agents
- Orchestrate service journeys across multiple channels
- Provide real-time AI assistance to enhance employee performance
- Integrate seamlessly with business systems through open APIs
- Deliver proactive customer engagement from onboarding to retention
- Evaluate and coach agents using AI-driven quality management
- Capture and analyze 100% of customer interactions
- Manage workforce with AI-based forecasting and scheduling

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/nice/products/ai-virtual-agent-platform