---
canonical: "https://www.softatlas.io/nice/products/cxone"
name: "CXone"
provider: "NiCE"
category: "Customer Experience / Contact Center / Cloud Contact Centers"
review_count: 0
ai_powered: true
website: "https://www.nice.com/products/cxone"
updated: "2026-10-05"
---

# CXone

By [NiCE](/nice.md)

A cloud-based customer experience platform that integrates AI to enhance customer interactions and streamline service operations.

## Features
- Orchestrate human and AI agents to streamline service operations
- Automate customer interactions with AI-driven solutions
- Empower workforce with real-time AI assistance
- Provide omnichannel engagement for seamless customer communication
- Utilize AI for proactive customer engagement and retention
- Implement AI-driven quality management for customer interactions
- Capture and analyze 100% of interactions for continuous improvement
- Integrate with business systems through open APIs and SDKs

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/nice/products/cxone