---
canonical: "https://www.softatlas.io/observe-ai/products/voice-ai"
name: "Voice AI"
provider: "Observe.AI"
category: "Customer Experience / Conversational AI / AI Voice Agents"
review_count: 0
ai_powered: true
website: "https://observe.ai/ai-agents/for-customers/voice-ai"
updated: "2026-10-05"
---

# Voice AI

By [Observe.AI](/observe-ai.md)

Voice AI provides autonomous voice resolution for customer support, handling interactions from authentication to execution.

## Features
- Resolve customer issues autonomously on inbound and outbound calls
- Authenticate callers and complete actions in systems
- Analyze every CX interaction
- Provide real-time assist for live agents
- Detect voicemail and handle accordingly
- Transfer calls seamlessly with full context
- Capture sensitive digits through keypad input
- Redact real-time transcripts for PII, PCI & PHI

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/observe-ai/products/voice-ai