Odigo

Odigo provides contact center as a service software that lets organizations handle customer interactions across voice, email, chat, messaging and social channels from a single agent interface. The platform routes each contact to the right agent or bot, automates journeys with conversational and agentic AI, analyzes interactions, and gives supervisors real-time dashboards to steer performance. It integrates with CRM systems through APIs and offers unified communications for internal teams. Offers range from a quick-to-deploy package for small and mid-sized businesses to large-scale and customized deployments for major groups in banking, insurance, public sector, retail and utilities. Following its acquisition of Akio, the group also sells the Akio omnichannel customer service suite.