---
canonical: "https://www.softatlas.io/odoo/products/odoo-helpdesk"
name: "Odoo Helpdesk"
provider: "Odoo"
category: "Customer Experience / Customer Support / Help Desk Platforms"
review_count: 0
ai_powered: false
website: "https://www.odoo.com/app/helpdesk"
updated: "2026-06-18"
---

# Odoo Helpdesk

By [Odoo](/odoo.md)

Odoo Helpdesk is a customer support solution that helps businesses manage support tickets, track customer issues, and improve service quality.

## Features
- Track, prioritize, and solve customer tickets
- Automate emails or actions at different stages of ticket resolution
- Use canned responses in live chat for instant answers
- Sell, renew, and upsell support contracts automatically
- Create alerts for your sales or helpdesk team based on customer status
- Provide a built-in customer knowledge base
- Connect WhatsApp, Live Chat, and email for customer interaction
- Organize tickets with a customizable kanban view

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/odoo/products/odoo-helpdesk