---
canonical: "https://www.softatlas.io/olo/products/sentiment"
name: "Sentiment"
provider: "Olo"
category: "Customer Experience / Customer Feedback & VoC / Reputation Monitoring"
review_count: 0
ai_powered: false
website: "https://www.olo.com/sentiment"
updated: "2026-07-20"
---

# Sentiment

By [Olo](/olo.md)

A reputation management tool that helps restaurants monitor and respond to guest feedback across various channels.

## Features
- Aggregate and respond to feedback
- Use sentiment analysis to understand guest experiences
- Automate actionable reporting
- Manage all reviews in one place
- Harness direct guest feedback with automated surveys
- Create a culture of guest-centricity
- Spot trends before they impact sales
- Ensure brand consistency with generative AI and pre-approved response libraries

## Built for
MARKETERS, CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/olo/products/sentiment