---
canonical: "https://www.softatlas.io/pagerduty-inc/products/incident-management"
name: "Incident Management"
provider: "PagerDuty"
category: "Developer & Engineering / DevOps / Incident Response Tooling"
review_count: 0
ai_powered: false
website: "https://www.pagerduty.com/platform/incident-management"
updated: "2026-06-18"
---

# Incident Management

By [PagerDuty](/pagerduty-inc.md)

End-to-end orchestration for rapid issue resolution, enabling teams to detect, respond, resolve, and learn from incidents.

## Features
- Orchestrate the right response for every incident
- Use AI-powered insights to prioritize and route incidents
- Automate workflows and smart escalations
- Set up on-call schedules and escalation policies
- Collaborate with ChatOps tools like Slack and MS Teams
- Reduce alert noise and accelerate incident triage
- Turn manual tasks into automated routines
- Share information about incident impact and progress

## Built for
DEVELOPERS, CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/pagerduty-inc/products/incident-management