---
canonical: "https://www.softatlas.io/questionpro/products/customer-experience"
name: "Customer Experience"
provider: "QuestionPro"
category: "Customer Experience / Customer Feedback & VoC / Survey Platforms"
review_count: 0
ai_powered: true
website: "https://www.questionpro.com/cx"
updated: "2026-07-29"
---

# Customer Experience

By [QuestionPro](/questionpro.md)

CX management software designed to help businesses deliver the best customer experiences.

## Features
- Capture feedback across surveys, tickets, reviews and digital behavior
- Route every detractor to an owner with a recommended fix
- Generate AI-built personas from customer data
- Create living journey maps from customer responses
- Score sentiment on open-ended responses automatically
- Draft personalized replies for customer interactions
- Apply automatic tagging to customer experience tickets
- Build dashboards and generate insights using AI

## Built for
MARKETERS, CUSTOMER_SUPPORT, EXECUTIVES

Source: https://www.softatlas.io/questionpro/products/customer-experience