Route

Route provides post-purchase software for online merchants. Shoppers can add package protection at checkout, and Route handles the resolution of lost, stolen or damaged orders, reducing the time merchants spend on claims and reshipments. Its tracking product gives customers a branded, visual view of shipments and proactive notifications, aimed at cutting where-is-my-order support tickets. Route also offers a returns and exchanges platform with self-service portals, routing rules and fraud checks, and a warranty management product that centralizes claims from direct, retail and marketplace sales. The products integrate with ecommerce platforms such as Shopify, BigCommerce and Salesforce Commerce Cloud and are used by direct-to-consumer brands of different sizes.