---
canonical: "https://www.softatlas.io/seon/products/case-management"
name: "Case Management"
provider: "SEON"
category: "Security & Compliance / Identity Verification & Fraud / Fraud Detection"
review_count: 0
ai_powered: true
website: "https://seon.io/products/case-management"
updated: "2026-10-02"
---

# Case Management

By [SEON](/seon.md)

Case Management automates the handling of fraud alerts and investigations, maintaining a complete audit trail.

## Features
- Automate fraud alert handling and investigations
- Maintain a complete audit trail of investigation actions
- Create granular alert triggers without code
- Route alerts automatically based on risk level and workload
- Share investigation notes and assign tasks within alerts
- Use AI to autofill regulatory forms and write SAR narratives
- File SARs, STRs, and Form 8300s directly through API integration
- Access 1,100+ exclusive fraud signals for pattern detection

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/seon/products/case-management