---
canonical: "https://www.softatlas.io/servicenow/products/customer-service-management"
name: "Customer Service Management"
provider: "ServiceNow"
category: "Customer Experience / Customer Support / Help Desk Platforms"
review_count: 0
ai_powered: false
website: "https://www.servicenow.com/au/products/customer-service-management.html"
updated: "2026-06-22"
---

# Customer Service Management

By [ServiceNow](/servicenow.md)

Empowers self-service, boosts agent productivity, and speeds up resolution to enhance customer service experiences.

## Features
- Empower self-service for customers
- Boost agent productivity
- Speed up issue resolution
- Automate workflows to lower costs
- Connect customer service with other teams
- Provide real-time access to data from any source
- Enable proactive digital operations with AIOps
- Integrate AI agents for autonomous actions

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/servicenow/products/customer-service-management