---
canonical: "https://www.softatlas.io/sierra/products/explorer"
name: "Explorer"
provider: "Sierra"
category: "Customer Experience / Customer Feedback & VoC / Customer Sentiment Analysis"
review_count: 0
ai_powered: true
website: "https://sierra.ai/product/explorer"
updated: "2026-06-27"
---

# Explorer

By [Sierra](/sierra.md)

Explorer allows users to analyze agent performance with deep research capabilities, identify conversations needing extra attention, and run multivariate tests to optimize agent performance.

## Features
- Deliver weekly briefings on key trends and recommendations
- Surface patterns and opportunities in customer conversations
- Provide immediate answers to complex questions in natural language
- Generate specific, actionable improvements for agents
- Automatically implement improvements with Ghostwriter
- Measure agent performance before and after changes
- Share analyses across teams and branch off queries
- Dive deeper into data with follow-up questions

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/sierra/products/explorer