---
canonical: "https://www.softatlas.io/sierra/products/ghostwriter"
name: "Ghostwriter"
provider: "Sierra"
category: "Artificial Intelligence / AI Agents / AI Customer Service Agents"
review_count: 0
ai_powered: true
website: "https://sierra.ai/product/ghostwriter"
updated: "2026-06-27"
---

# Ghostwriter

By [Sierra](/sierra.md)

Ghostwriter is a tool that builds production-ready, multilingual, multichannel AI agents by uploading SOPs, transcripts, and other materials, or by explaining goals in plain English. It includes built-in guardrails and automates agent updates based on flagged issues and proactive insights.

## Features
- Build AI agents by uploading SOPs, transcripts, or audio interviews
- Modify agent behavior using natural language prompts
- Auto-generate simulations to validate agent updates
- Identify and test edge cases for AI agents
- Diagnose and fix simulation failures automatically
- Optimize agents using golden recordings or transcripts
- Implement proactive recommendations for agent improvement
- Fix agent issues with a single click

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/sierra/products/ghostwriter