---
canonical: "https://www.softatlas.io/sierra/products/insights"
name: "Insights"
provider: "Sierra"
category: "Data & Analytics / Business Intelligence / KPI Monitoring"
review_count: 0
ai_powered: true
website: "https://sierra.ai/product/insights"
updated: "2026-06-27"
---

# Insights

By [Sierra](/sierra.md)

Insights provides deep analysis of agent performance using ChatGPT-style research for conversations, allowing users to monitor, experiment, and understand every agent action to optimize conversation design and performance.

## Features
- Evaluate and optimize agent performance
- Track agent performance against critical metrics like CSAT and case resolution
- Investigate data trends with one-click exploration
- Gain insights with automated conversation tagging and categorization
- Experiment with variations of agent behavior to improve engagement
- Personalize agent interactions based on customer profile and agent memory
- Monitor conversations with always-on reviewing and alerting
- Audit agent actions by viewing knowledge sources and systems accessed

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/sierra/products/insights