---
canonical: "https://www.softatlas.io/sinch/products/sinch-contact-pro"
name: "Sinch Contact Pro"
provider: "Sinch"
category: "Customer Experience / Call Center / Contact Center / Cloud Contact Centers"
review_count: 0
ai_powered: false
website: "https://sinch.com/products/contact-pro"
updated: "2026-07-29"
---

# Sinch Contact Pro

By [Sinch](/sinch.md)

Sinch Contact Pro is a CCaaS for omnichannel communication. It integrates with major CRMs, handles high volumes, ensures security, and provides analytics.

## Features
- Provide omnichannel support across phone, email, chat, video, SMS, and messaging apps
- Integrate with third-party CRM systems like Salesforce and SAP
- Utilize skills-based routing to connect customers to the best-suited agent
- Blend inbound and outbound calls with automated predictive dialing
- Access interaction history with call logs, recordings, and chat transcripts
- Monitor performance with real-time dashboards and alerts
- Reduce operational costs by eliminating in-house infrastructure
- Scale customer service with cloud-based solutions

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/sinch/products/sinch-contact-pro