---
canonical: "https://www.softatlas.io/solarwinds/products/solarwinds-service-desk"
name: "SolarWinds Service Desk"
provider: "SolarWinds"
category: "IT & Infrastructure / IT Service & Asset Management / ITSM Platforms"
review_count: 0
format: "CORE_PRODUCT"
ai_powered: true
website: "https://www.solarwinds.com/service-desk"
updated: "2026-11-02"
---

# SolarWinds Service Desk

By [SolarWinds](/solarwinds.md)

Cloud IT service management software for incident, problem, change and asset management with a self-service portal.

## Features
- Manage incidents and service requests
- Run problem and change management workflows
- Provide an employee self-service portal
- Track IT assets and configuration items
- Manage service level agreements
- Suggest ticket routing and answers with AI
- Build a knowledge base

## Built for
CUSTOMER_SUPPORT, OPERATIONS

Source: https://www.softatlas.io/solarwinds/products/solarwinds-service-desk