---
canonical: "https://www.softatlas.io/solidroad/products/ai-scorecards"
name: "AI Scorecards"
provider: "Solidroad"
category: "Customer Experience / Call Center / Contact Center / Quality Assurance Tools"
review_count: 0
ai_powered: true
website: "https://solidroad.com/products/ai-scorecards"
updated: "2026-07-30"
---

# AI Scorecards

By [Solidroad](/solidroad.md)

AI Scorecards provide custom grading for agents, helping to assess and improve their performance based on specific criteria.

## Features
- Automatically grade every conversation based on custom criteria
- Customize scorecards with specific metrics and weighting
- Interpret multi-turn exchanges and customer emotions
- Continuously improve scoring accuracy through calibration
- Evaluate 100% of conversations with consistent logic
- Embed team expertise into every evaluation
- Establish automatic pass/fail triggers
- Score agent decision-making with depth

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/solidroad/products/ai-scorecards