---
canonical: "https://www.softatlas.io/solidroad/products/qa-automation"
name: "QA Automation"
provider: "Solidroad"
category: "Customer Experience / Call Center / Contact Center / Quality Assurance Tools"
review_count: 0
ai_powered: true
website: "https://solidroad.com/products/automated-quality-assurance"
updated: "2026-07-30"
---

# QA Automation

By [Solidroad](/solidroad.md)

QA Automation allows customer experience teams to review every customer interaction in seconds, providing a comprehensive view across phone, live chat, video, and email support.

## Features
- Score 100% of interactions automatically
- Surface interactions that need attention
- Route targeted training to the right people
- Flag compliance risks for review
- Analyze communication skills
- Identify negative sentiment
- Evaluate agent's product knowledge
- Assess meeting customer needs

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/solidroad/products/qa-automation