---
canonical: "https://www.softatlas.io/solidroad/products/training-simulations"
name: "Training Simulations"
provider: "Solidroad"
category: "Customer Experience / Call Center / Contact Center / Quality Assurance Tools"
review_count: 0
ai_powered: true
launched: 2026
website: "https://solidroad.com/products/training-simulations"
updated: "2026-07-30"
---

# Training Simulations

By [Solidroad](/solidroad.md)

Training Simulations create lifelike customer scenarios to help agents practice and improve their skills in a controlled environment.

## Features
- Build immersive customer simulations
- Generate realistic scenarios across personas, support channels, difficulty levels, and languages
- Train agents in chat, email, phone, and video channels
- Evaluate performance with custom rubrics
- Mirror and train on agents' support stack
- Recreate support workflows for practice
- Score simulations based on adherence to guidelines and SOPs
- Generate personas with authentic accents and adjustable difficulty

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/solidroad/products/training-simulations