---
canonical: "https://www.softatlas.io/stacks/benchmark/business-operations-network/customer-experience"
name: "All Customer Experience tools used by the Business Operations Network"
cohort: "Business Operations Network"
category: "Customer Experience"
companies_listed: 20
tools_identified: 11
updated: "2026-09-15"
---

# All Customer Experience tools used by the Business Operations Network

14 of the 20 companies have at least one Customer Experience tool identified, 11 tools in all. Every percentage is a share of the full 20, so every figure is a floor.

Functions: Customer Support (5 tools), Live Chat & Messaging (1 tool), Call Center / Contact Center (1 tool), Customer Feedback & VoC (3 tools), Customer Success Platforms (1 tool).

## The 10 most adopted tools

1. [Intercom](https://www.softatlas.io/intercom), 30% (6 companies), rated 5/5 on Soft Atlas (1 review)
2. [Mayday](https://www.softatlas.io/mayday), 20% (4 companies), rated 3/5 on Soft Atlas (1 review)
3. [Siit](https://www.softatlas.io/siit), 20% (4 companies)
4. [Zendesk](https://www.softatlas.io/zendesk-inc), 15% (3 companies), rated 4/5 on Soft Atlas (1 review)
5. [Catalyst](https://www.softatlas.io/catalyst), 5% (1 company)
6. [Chameleon](https://www.softatlas.io/chameleon), 5% (1 company)
7. [CloudTalk](https://www.softatlas.io/cloudtalk), 5% (1 company)
8. [Crisp](https://www.softatlas.io/crisp), 5% (1 company)
9. [Partoo](https://www.softatlas.io/partoo), 5% (1 company)
10. [Refiner](https://www.softatlas.io/refiner), 5% (1 company)

One more is listed for Soft Atlas members at https://www.softatlas.io/stacks/benchmark/business-operations-network/customer-experience.

Benchmark: https://www.softatlas.io/stacks/benchmark/business-operations-network

Source: https://www.softatlas.io/stacks/benchmark/business-operations-network/customer-experience