---
canonical: "https://www.softatlas.io/stacks/benchmark/cac-40/customer-experience"
name: "All Customer Experience tools used by the CAC 40"
cohort: "CAC 40"
category: "Customer Experience"
companies_listed: 40
tools_identified: 24
updated: "2026-09-21"
---

# All Customer Experience tools used by the CAC 40

22 of the 40 companies have at least one Customer Experience tool identified, 24 tools in all. Every percentage is a share of the full 40, so every figure is a floor.

Functions: Customer Support (3 tools), Live Chat & Messaging (3 tools), Call Center / Contact Center (4 tools), Customer Feedback & VoC (11 tools), Customer Success Platforms (1 tool), Conversational AI (2 tools).

## The 10 most adopted tools

1. [AlloBrain](https://www.softatlas.io/allobrain), 13% (5 companies)
2. [Genesys](https://www.softatlas.io/genesys), 10% (4 companies)
3. [Diabolocom](https://www.softatlas.io/diabolocom), 8% (3 companies)
4. [Partoo](https://www.softatlas.io/partoo), 8% (3 companies)
5. [Skeepers](https://www.softatlas.io/skeepers), 8% (3 companies)
6. [Airship](https://www.softatlas.io/airship), 5% (2 companies)
7. [Booxi](https://www.softatlas.io/booxi), 5% (2 companies)
8. [Goodays](https://www.softatlas.io/goodays), 5% (2 companies)
9. [Guest Suite](https://www.softatlas.io/guest-suite), 5% (2 companies)
10. [Mayday](https://www.softatlas.io/mayday), 5% (2 companies), rated 3/5 on Soft Atlas (1 review)

The other 14 are listed for Soft Atlas members at https://www.softatlas.io/stacks/benchmark/cac-40/customer-experience.

Benchmark: https://www.softatlas.io/stacks/benchmark/cac-40

Source: https://www.softatlas.io/stacks/benchmark/cac-40/customer-experience