---
canonical: "https://www.softatlas.io/stacks/benchmark/consulting-firms/customer-experience"
name: "All Customer Experience tools used by the Consulting firms"
cohort: "Consulting firms"
category: "Customer Experience"
companies_listed: 227
tools_identified: 15
updated: "2026-10-02"
---

# All Customer Experience tools used by the Consulting firms

19 of the 227 companies have at least one Customer Experience tool identified, 15 tools in all. Every percentage is a share of the full 227, so every figure is a minimum.

Functions: Community Platforms (1 tool), Customer Support (3 tools), Messaging & Live Chat (1 tool), Contact Center (3 tools), Customer Feedback & VoC (4 tools), Conversational AI (3 tools).

## The 10 most adopted tools

1. [Salesforce Experience Cloud](https://www.softatlas.io/salesforce-experience-cloud), 2% (4 companies)
2. [Salesforce Service Cloud](https://www.softatlas.io/salesforce-service-cloud), 2% (4 companies), rated 4.5/5 on Soft Atlas (1 review)
3. [Zendesk](https://www.softatlas.io/zendesk-inc), 1% (3 companies), rated 2.5/5 on Soft Atlas (2 reviews)
4. [Appinio](https://www.softatlas.io/appinio), 0% (1 company)
5. [Blumana](https://www.softatlas.io/blumana), 0% (1 company)
6. [Daily](https://www.softatlas.io/daily), 0% (1 company)
7. [Evaluagent](https://www.softatlas.io/evaluagent), 0% (1 company)
8. [Front](https://www.softatlas.io/front), 0% (1 company), rated 4.5/5 on Soft Atlas (1 review)
9. [GoTo](https://www.softatlas.io/goto), 0% (1 company)
10. [Helpjuice](https://www.softatlas.io/helpjuice), 0% (1 company)

The other 5 are listed for Soft Atlas members at https://www.softatlas.io/stacks/benchmark/consulting-firms/customer-experience.

Benchmark: https://www.softatlas.io/stacks/benchmark/consulting-firms

Source: https://www.softatlas.io/stacks/benchmark/consulting-firms/customer-experience