---
canonical: "https://www.softatlas.io/stacks/benchmark/french-retailers/customer-experience"
name: "All Customer Experience tools used by the French Retailers"
cohort: "French Retailers"
category: "Customer Experience"
companies_listed: 74
tools_identified: 23
updated: "2026-09-15"
---

# All Customer Experience tools used by the French Retailers

36 of the 74 companies have at least one Customer Experience tool identified, 23 tools in all. Every percentage is a share of the full 74, so every figure is a floor.

Functions: Community Platforms (1 tool), Customer Support (8 tools), Live Chat & Messaging (4 tools), Call Center / Contact Center (3 tools), Customer Feedback & VoC (6 tools), Conversational AI (1 tool).

## The 10 most adopted tools

1. [Partoo](https://www.softatlas.io/partoo), 27% (20 companies)
2. [WizVille](https://www.softatlas.io/wizville), 15% (11 companies)
3. [Goodays](https://www.softatlas.io/goodays), 8% (6 companies)
4. [Shipup](https://www.softatlas.io/shipup), 8% (6 companies)
5. [Booxi](https://www.softatlas.io/booxi), 3% (2 companies)
6. [easiware](https://www.softatlas.io/easiware), 3% (2 companies)
7. [Sinch](https://www.softatlas.io/sinch), 3% (2 companies)
8. [Smart Tribune](https://www.softatlas.io/smart-tribune), 3% (2 companies)
9. [Zendesk](https://www.softatlas.io/zendesk-inc), 3% (2 companies), rated 4/5 on Soft Atlas (1 review)
10. [Airship](https://www.softatlas.io/airship), 1% (1 company)

The other 13 are listed for Soft Atlas members at https://www.softatlas.io/stacks/benchmark/french-retailers/customer-experience.

Benchmark: https://www.softatlas.io/stacks/benchmark/french-retailers

Source: https://www.softatlas.io/stacks/benchmark/french-retailers/customer-experience