---
canonical: "https://www.softatlas.io/stacks/benchmark/french-saas/customer-experience"
name: "All Customer Experience tools used by the French SaaS"
cohort: "French SaaS"
category: "Customer Experience"
companies_listed: 946
tools_identified: 38
updated: "2026-09-15"
---

# All Customer Experience tools used by the French SaaS

119 of the 946 companies have at least one Customer Experience tool identified, 38 tools in all. Every percentage is a share of the full 946, so every figure is a floor.

Functions: Community Platforms (1 tool), Customer Support (8 tools), Live Chat & Messaging (3 tools), Call Center / Contact Center (10 tools), Customer Feedback & VoC (8 tools), Customer Success Platforms (7 tools), Conversational AI (1 tool).

## The 10 most adopted tools

1. [Intercom](https://www.softatlas.io/intercom), 4% (38 companies), rated 5/5 on Soft Atlas (1 review)
2. [Zendesk](https://www.softatlas.io/zendesk-inc), 3% (28 companies), rated 4/5 on Soft Atlas (1 review)
3. [Diffly](https://www.softatlas.io/diffly), 2% (21 companies)
4. [Front](https://www.softatlas.io/front), 1% (6 companies), rated 4.5/5 on Soft Atlas (1 review)
5. [Mayday](https://www.softatlas.io/mayday), 1% (6 companies), rated 3/5 on Soft Atlas (1 review)
6. [Siit](https://www.softatlas.io/siit), 1% (5 companies)
7. [Twilio](https://www.softatlas.io/twilio-inc), 1% (5 companies)
8. [Shipup](https://www.softatlas.io/shipup), 0% (4 companies)
9. [Crisp](https://www.softatlas.io/crisp), 0% (3 companies)
10. [Planhat](https://www.softatlas.io/planhat), 0% (3 companies)

The other 28 are listed for Soft Atlas members at https://www.softatlas.io/stacks/benchmark/french-saas/customer-experience.

Benchmark: https://www.softatlas.io/stacks/benchmark/french-saas

Source: https://www.softatlas.io/stacks/benchmark/french-saas/customer-experience