---
canonical: "https://www.softatlas.io/stacks/benchmark/french-tech-120/customer-experience"
name: "All Customer Experience tools used by the French Tech 120"
cohort: "French Tech 120"
category: "Customer Experience"
companies_listed: 120
tools_identified: 15
updated: "2026-09-20"
---

# All Customer Experience tools used by the French Tech 120

23 of the 120 companies have at least one Customer Experience tool identified, 15 tools in all. Every percentage is a share of the full 120, so every figure is a floor.

Functions: Community Platforms (2 tools), Customer Support (5 tools), Live Chat & Messaging (2 tools), Call Center / Contact Center (1 tool), Customer Feedback & VoC (5 tools).

## The 10 most adopted tools

1. [Zendesk](https://www.softatlas.io/zendesk-inc), 9% (11 companies), rated 4/5 on Soft Atlas (1 review)
2. [Intercom](https://www.softatlas.io/intercom), 5% (6 companies), rated 5/5 on Soft Atlas (1 review)
3. [Mayday](https://www.softatlas.io/mayday), 3% (4 companies), rated 3/5 on Soft Atlas (1 review)
4. [Siit](https://www.softatlas.io/siit), 3% (3 companies)
5. [Bodyguard](https://www.softatlas.io/bodyguard), 1% (1 company)
6. [Chameleon](https://www.softatlas.io/chameleon), 1% (1 company)
7. [CloudTalk](https://www.softatlas.io/cloudtalk), 1% (1 company)
8. [Crisp](https://www.softatlas.io/crisp), 1% (1 company)
9. [Diffly](https://www.softatlas.io/diffly), 1% (1 company)
10. [Partoo](https://www.softatlas.io/partoo), 1% (1 company)

The other 5 are listed for Soft Atlas members at https://www.softatlas.io/stacks/benchmark/french-tech-120/customer-experience.

Benchmark: https://www.softatlas.io/stacks/benchmark/french-tech-120

Source: https://www.softatlas.io/stacks/benchmark/french-tech-120/customer-experience