---
canonical: "https://www.softatlas.io/stacks/benchmark/hexa/customer-experience"
name: "All Customer Experience tools used by the Hexa"
cohort: "Hexa"
category: "Customer Experience"
companies_listed: 49
tools_identified: 9
updated: "2026-09-15"
---

# All Customer Experience tools used by the Hexa

8 of the 49 companies have at least one Customer Experience tool identified, 9 tools in all. Every percentage is a share of the full 49, so every figure is a floor.

Functions: Customer Support (3 tools), Call Center / Contact Center (1 tool), Customer Feedback & VoC (3 tools), Customer Success Platforms (2 tools).

## The 9 most adopted tools

1. [Intercom](https://www.softatlas.io/intercom), 6% (3 companies), rated 5/5 on Soft Atlas (1 review)
2. [Zendesk](https://www.softatlas.io/zendesk-inc), 6% (3 companies), rated 4/5 on Soft Atlas (1 review)
3. [Blumana](https://www.softatlas.io/blumana), 2% (1 company)
4. [Diffly](https://www.softatlas.io/diffly), 2% (1 company)
5. [Dovetail](https://www.softatlas.io/dovetail), 2% (1 company)
6. [Feedae](https://www.softatlas.io/feedae), 2% (1 company)
7. [Planhat](https://www.softatlas.io/planhat), 2% (1 company)
8. [Siit](https://www.softatlas.io/siit), 2% (1 company)
9. [Totango](https://www.softatlas.io/totango), 2% (1 company)

Benchmark: https://www.softatlas.io/stacks/benchmark/hexa

Source: https://www.softatlas.io/stacks/benchmark/hexa/customer-experience