---
canonical: "https://www.softatlas.io/stacks/benchmark/luxury-and-beauty/customer-experience"
name: "All Customer Experience tools used by the Luxury and beauty"
cohort: "Luxury and beauty"
category: "Customer Experience"
companies_listed: 79
tools_identified: 24
updated: "2026-09-24"
---

# All Customer Experience tools used by the Luxury and beauty

33 of the 79 companies have at least one Customer Experience tool identified, 24 tools in all. Every percentage is a share of the full 79, so every figure is a floor.

Functions: Customer Support (4 tools), Live Chat & Messaging (5 tools), Call Center / Contact Center (4 tools), Customer Feedback & VoC (8 tools), Conversational AI (3 tools).

## The 10 most adopted tools

1. [Skeepers](https://www.softatlas.io/skeepers), 15% (12 companies)
2. [Booxi](https://www.softatlas.io/booxi), 14% (11 companies)
3. [Shipup](https://www.softatlas.io/shipup), 5% (4 companies)
4. [Zendesk](https://www.softatlas.io/zendesk-inc), 5% (4 companies), rated 4/5 on Soft Atlas (1 review)
5. [Dixa](https://www.softatlas.io/dixa), 3% (2 companies)
6. [Klaviyo](https://www.softatlas.io/klaviyo), 3% (2 companies)
7. [Airship](https://www.softatlas.io/airship), 1% (1 company)
8. [AlloBrain](https://www.softatlas.io/allobrain), 1% (1 company)
9. [Blumana](https://www.softatlas.io/blumana), 1% (1 company)
10. [Diabolocom](https://www.softatlas.io/diabolocom), 1% (1 company)

The other 14 are listed for Soft Atlas members at https://www.softatlas.io/stacks/benchmark/luxury-and-beauty/customer-experience.

Benchmark: https://www.softatlas.io/stacks/benchmark/luxury-and-beauty

Source: https://www.softatlas.io/stacks/benchmark/luxury-and-beauty/customer-experience