---
canonical: "https://www.softatlas.io/stacks/benchmark/next40/customer-experience"
name: "All Customer Experience tools used by the Next40"
cohort: "Next40"
category: "Customer Experience"
companies_listed: 40
tools_identified: 9
updated: "2026-09-15"
---

# All Customer Experience tools used by the Next40

12 of the 40 companies have at least one Customer Experience tool identified, 9 tools in all. Every percentage is a share of the full 40, so every figure is a floor.

Functions: Community Platforms (1 tool), Customer Support (5 tools), Call Center / Contact Center (1 tool), Customer Feedback & VoC (2 tools).

## The 9 most adopted tools

1. [Intercom](https://www.softatlas.io/intercom), 10% (4 companies), rated 5/5 on Soft Atlas (1 review)
2. [Mayday](https://www.softatlas.io/mayday), 10% (4 companies), rated 3/5 on Soft Atlas (1 review)
3. [Zendesk](https://www.softatlas.io/zendesk-inc), 10% (4 companies), rated 4/5 on Soft Atlas (1 review)
4. [Siit](https://www.softatlas.io/siit), 8% (3 companies)
5. [CloudTalk](https://www.softatlas.io/cloudtalk), 3% (1 company)
6. [Crisp](https://www.softatlas.io/crisp), 3% (1 company)
7. [Diffly](https://www.softatlas.io/diffly), 3% (1 company)
8. [Refiner](https://www.softatlas.io/refiner), 3% (1 company)
9. [WeMoms](https://www.softatlas.io/wemoms), 3% (1 company)

Benchmark: https://www.softatlas.io/stacks/benchmark/next40

Source: https://www.softatlas.io/stacks/benchmark/next40/customer-experience