---
canonical: "https://www.softatlas.io/stacks/benchmark/serena/customer-experience"
name: "All Customer Experience tools used by the Serena"
cohort: "Serena"
category: "Customer Experience"
companies_listed: 53
tools_identified: 9
updated: "2026-10-03"
---

# All Customer Experience tools used by the Serena

8 of the 53 companies have at least one Customer Experience tool identified, 9 tools in all. Every percentage is a share of the full 53, so every figure is a minimum.

Functions: Customer Support (3 tools), Messaging & Live Chat (1 tool), Customer Feedback & VoC (2 tools), Conversational AI (3 tools).

## The 9 most adopted tools

1. [Intercom](https://www.softatlas.io/intercom), 6% (3 companies), rated 4.5/5 on Soft Atlas (2 reviews)
2. [Blumana](https://www.softatlas.io/blumana), 2% (1 company)
3. [Crisp](https://www.softatlas.io/crisp), 2% (1 company)
4. [Fiber](https://www.softatlas.io/fiber), 2% (1 company)
5. [Fin](https://www.softatlas.io/fin), 2% (1 company)
6. [Freshworks](https://www.softatlas.io/freshworks-inc), 2% (1 company), rated 3/5 on Soft Atlas (1 review)
7. [Gorgias](https://www.softatlas.io/gorgias), 2% (1 company)
8. [Klaviyo](https://www.softatlas.io/klaviyo), 2% (1 company)
9. [Unifix](https://www.softatlas.io/unifix), 2% (1 company)

Benchmark: https://www.softatlas.io/stacks/benchmark/serena

Source: https://www.softatlas.io/stacks/benchmark/serena/customer-experience