---
canonical: "https://www.softatlas.io/stacks/benchmark/y-combinator-top-companies/customer-experience"
name: "All Customer Experience tools used by the Y Combinator Top companies"
cohort: "Y Combinator Top companies"
category: "Customer Experience"
companies_listed: 74
tools_identified: 22
updated: "2026-09-15"
---

# All Customer Experience tools used by the Y Combinator Top companies

23 of the 74 companies have at least one Customer Experience tool identified, 22 tools in all. Every percentage is a share of the full 74, so every figure is a floor.

Functions: Community Platforms (1 tool), Customer Support (3 tools), Live Chat & Messaging (3 tools), Call Center / Contact Center (4 tools), Customer Feedback & VoC (7 tools), Customer Success Platforms (2 tools), Conversational AI (2 tools).

## The 10 most adopted tools

1. [Chameleon](https://www.softatlas.io/chameleon), 7% (5 companies)
2. [Survicate](https://www.softatlas.io/survicate), 7% (5 companies)
3. [Vitally](https://www.softatlas.io/vitally), 7% (5 companies)
4. [Zendesk](https://www.softatlas.io/zendesk-inc), 4% (3 companies), rated 4/5 on Soft Atlas (1 review)
5. [Gainsight](https://www.softatlas.io/gainsight), 3% (2 companies)
6. [Kickbox](https://www.softatlas.io/kickbox), 3% (2 companies)
7. [Solidroad](https://www.softatlas.io/solidroad), 3% (2 companies)
8. [11x](https://www.softatlas.io/11x), 1% (1 company)
9. [Custplace](https://www.softatlas.io/custplace), 1% (1 company)
10. [Dialpad](https://www.softatlas.io/dialpad), 1% (1 company)

The other 12 are listed for Soft Atlas members at https://www.softatlas.io/stacks/benchmark/y-combinator-top-companies/customer-experience.

Benchmark: https://www.softatlas.io/stacks/benchmark/y-combinator-top-companies

Source: https://www.softatlas.io/stacks/benchmark/y-combinator-top-companies/customer-experience