Stonly

Stonly is knowledge management platform for customer service that drives accurate resolutions. With it, you can create both standard articles and step-by-step guides for your agents and customers.

Stonly makes knowledge easier to find and use. For agents, direct integrations inside the ticketing system surface the right knowledge for every ticket automatically. For customers, no-code triggers deliver help inside products, websites, and support channels at the point of need.

Run AI on the same knowledge and SOPs your team follows, so every request gets the correct response, whether that's a quick answer or full step-by-step guidance. You can control the answers and handle even the most critical and complex tickets.

Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business.

Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot and more.