---
canonical: "https://www.softatlas.io/stonly/products/knowledge-agents"
name: "Knowledge Agents"
provider: "Stonly"
category: "Customer Experience / Customer Support / Knowledge Base Software"
review_count: 0
ai_powered: true
website: "https://stonly.com/product/ai-knowledge-agents"
updated: "2026-10-27"
---

# Knowledge Agents

By [Stonly](/stonly.md)

Knowledge Agents use AI to assist support agents by providing relevant information and guidance during customer interactions.

## Features
- Monitor knowledge health 24/7
- Identify outdated or inaccurate content
- Connect to support tickets and information sources
- Draft content updates following company guidelines
- Scan for knowledge gaps and discrepancies
- Organize and update knowledge content
- Analyze knowledge for improvement opportunities
- Integrate with platforms like Zendesk and Salesforce

## Built for
CUSTOMER_SUPPORT, OPERATIONS

Source: https://www.softatlas.io/stonly/products/knowledge-agents